Intermedia’s Legal Policies
Intermedia’s Master Service Agreements
Intermedia's Master Service Agreements include payment and termination terms, legal rights and responsibilities, and incorporates the respective Service Level Agreement as well as our Acceptable Use Policy. Intermedia's Service Level Agreements state performance standards and performance refund schedules.
Trials, policies and partner programme agreements
Intermedia's 30-Day Trial applies to our Exchange hosting service for new accounts on all platforms. All plans qualify for the 30-Day Trial. Please note that initial setup fees and migration fees are non-refundable. Due to licensing restrictions, we are not able to offer refunds on Blackberry or ActiveSync fees, or for Exchange add-on features, including additional disk space, archiving, Office Communications Server and SharePoint.
If you wish to exercise the out clause of the 30-Day Trial option and receive a refund of your Exchange hosting service fees, please follow the termination procedure located within the Account section of the Control Panel and contact the Customer Service/Billing department within the first 30 days of the new account creation.